Shipping/Fulfillment

Fulfillment Process: At IsraelHockey.com, we take pride in offering unique and custom-made products. Please note that all our items are made to order and drop shipped using printful fulfillment services. Here's how our fulfillment process works:

  1. Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. Please review this information carefully and contact us immediately if you notice any errors.

  2. Production and Processing: Once we receive your order, we work closely with our trusted printful fulfillment partners to begin the production process. Our partners ensure the highest quality standards during the printing and manufacturing of your custom items.

  3. Quality Check: Before shipping your order, we conduct a thorough quality check to ensure that the products meet our standards. We want to ensure that you receive items that are in perfect condition.

  4. Packaging and Shipping: Once the quality check is complete, your order is carefully packaged to ensure its safe transit. We collaborate with reliable shipping carriers to deliver your package to the specified shipping address.

  5. Shipment Notification: When your order is ready to leave our fulfillment center, we will send you a shipment notification email. This email will include tracking information (if applicable), allowing you to track the progress of your package.

Delivery Policy: We offer shipping services both domestically and internationally. Here are the key points regarding our delivery policy:

  1. Shipping Methods: During the checkout process, you will have the option to select your preferred shipping method. The available options may include standard shipping, expedited shipping, or any other applicable services.

  2. Shipping Costs: Shipping costs are calculated based on the destination, package weight, and chosen shipping method. The total shipping charges will be displayed during the checkout process before you complete your purchase.

  3. Shipping Times: As all our items are made to order, please allow for production time in addition to the estimated shipping times. The estimated delivery timeframes will be provided at the time of checkout. Please note that these are approximate times and can vary depending on external factors beyond our control.

Return Policy: We want you to be completely satisfied with your purchase from IsraelHockey.com. If for any reason you are not satisfied, we offer a hassle-free return policy. Here are the details:

  1. Eligibility: To be eligible for a return, the item(s) must be unused, undamaged, and in their original packaging. Please ensure that all tags, labels, and accessories are intact.

  2. Return Procedure: If you would like to return an item, please contact our customer support team within 15 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions.

  3. Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

Cancellation Policy: We understand that circumstances may change, and you may need to cancel your order. Here's our cancellation policy:

  1. Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet entered the production process.

  2. Subscription/Reservation Cancellations: In the case of subscriptions or reservations, please refer to the specific terms and conditions outlined during the subscription or reservation process. These terms will detail the cancellation process and any applicable fees if applicable.

Refund Policy: We aim to provide a fair and transparent refund policy. Here's how it works:

  1. Refund Eligibility: Refunds will be processed for eligible items based on our return policy guidelines mentioned above. Once we receive the returned item